Managed Services

Maintenance & Support

We Have Your Data Center Covered!

AHamson offers the industry’s most aggressive pricing on critical network hardware maintenance of HP, SUN, IBM, Dell, Cisco, EMC and NetApp IT equipment.

Global Support Coverage

AHamson’s technical expertise and sparing depots reach every corner of the globe. We currently support tens of thousands of networking, server, and storage devices in more than 65 countries worldwide.

24×7 Help Desk – One Worldwide Number to Call for Critical Support

AHamson’s world-class Help Desk is never outsourced and is fully staffed by native English-speaking AHamson professionals around the clock. We can answer your support questions immediately, and in multiple languages.

100% Sparing Philosophy

Unlike the OEMs and other third-party support companies that often deliberately do not stock higher cost spare parts locally, AHamson’s support commitment guarantees 100% transparency and local availability of spare parts for every component under the NetSure Maintenance contract.

Power of Stability: Technical Expertise You Can Count On

AHamson’s Technical Team’s unmatched experience in data center maintenance and network hardware replacement is evident in both the field and in our back-end operations. The Team provides customers with the added advantages of consistent points-of-contact and a vested commitment to excellence. The right tech. The right part. On time. Every time.

Contract Management

AHamson offers low-cost, high-level management of your existing support contracts. All your support calls can be logged with our 24 x 7 Help Desk – reducing the demand on your internal resources. We will contact your current support provider, make certain that a field engineer is dispatched with parts, and monitor the response to ensure that SLAs are met.

Service Level Agreement Satisfaction

We offer flexible comprehensive support solutions with an unprecedented focus on quality and customer satisfaction. Our “fix first, ask questions later” policy ensures critical support for non-contracted items.

Remote Managed Services

As a Managed Service Provider, Let AHamson monitor and manage your network remotely and automatically using breakthrough technology. Your systems can be monitored and supported seamlessly.

You can automate and eliminate your day-to-day IT hassles by implementing anAHamson MSP package. Move away from the break-fix approach and be pro-active!

SNA Managed Services, provide a unified set of tools that proactively monitor, manage and control IT assets remotely, easily and efficiently from an integrated Web based platform such as: Labtech, Kaseya, GFIMax, Logmein, GotoAssist etc …

Some of the tasks that can be automated and regulated our managed services are:

Alerting and monitoring.

  • Improve your insight into system health and status, such as CPU usage, memory utilization, Online /Offline status or hardware/software changes, to proactively address potential issues and prevent service interruption. Understand immediately where attention is needed and why.
  • Report on account, device and session data across all of your computers and Internet-connected devices.

Policy Management

  • Desktop Standard Management
  • User settings

Inventory Asset Management

  • Software and License audit
  • System configuration
  • Compliance

Real time Anti Virus and Malware protection/Back up and Disaster Recovery

  • Fully-automated real-time backup.
  • Fully-automated off-site replication.
  • Fast and easy recoveries.
  • Online Backup.
  • Software and license deployment.
  • Automatic easy and fast patch deployment.
  • Onsite visits and troubleshooting included in most packages.
  • Remote Support and Assistance.

Using an MSP solution can give you peace of mind and can be cost effective, as you can outsource your IT department, reduce workforce and save on maintenance costs by being proactive. Your systems are monitored 24/7 and have scheduled tasks performed seamlessly.

Give us a call for a demonstration or for more information on Remote Managed Services.

Reporting

  • Report on account, device and session data across all of your computers and Internet-connected devices.
  • Using an MSP solution can give you peace of mind and can be cost effective, as you can outsource your IT department, reduce workforce and save on maintenance costs by being proactive.
  • Your systems are monitored 24/7 and have scheduled tasks performed seamlessly.

Give us a call for a demonstration or for more information on Remote Managed Services.

MANAGED IT SERVICES

It’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

Focus On Your Business – Not Your Network

When you outsource the management of your important IT resources to us, we look at this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your organization demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support.

You Get

Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

Total Cost Predictability: A single monthly fee gets you a complete IT solution with lower total cost of ownership and management.

IT Spending Focused on Issue Avoidance: Why focus on “fighting fires” when you can prevent it from happening in the first place?

Improved Security: Minimize the risk of intrusion, data theft and ultimately lost productivity.

AHamson can provide you with industry leading, proactive threat prevention and management solutions to protect you from all of the external and internal threats on your corporate networks and in the cloud. We can design,supply, implement, tune, monitor and manage the IPS as a service, providing you with significantly enhanced protection, enabling compliance, without the costs, skills and resource overheads of your own turn-key solution.

Traditional security solutions are no longer adequate on their own to address the new range of risks and threats posed to your Information Services and networks on their own.AHamson Solutions has been working in this new environment for significant period of time and can supply and implement the most comprehensive and effective solutions to help secure your networks, systems and applications.

Use our managed IPS service to:

  • Design, supply and implement an industry leading IPS solution to protect important or at risk information assets.
  • Configure IPS monitoring, reporting and threat response in accordance with your policy, best practices and compliance obligations
  • Provide ongoing tuning, maintenance and change control on your IPS.
  • Provide regular incident, alerts, audit and usage reports
  • Optionally supply value added services such as incident response and mitigation services to alerts, events and incidents raised by the IPS.

Provide support and maintenance services on the IPS platform to ensure optimal and continuous operation and performance.